Frequently Asked Questions
1. How do I order a product from Adorable Projects?
You can easily order our products through our website. Browse the products, choose the items you want, add them to your cart, and proceed to checkout. You can select a payment method based on your preference.
2. What payment methods are available?
We offer several payment methods for your convenience:
Virtual Account
E-Wallets (OVO, Shopeepay, DANA)
Payment at Convenience Stores (Indomaret)
- Credit Card (USD & IDR)
- PAYPAL (USD Only)
3. Is payment through E-Wallet safe?
Yes, payments through E-Wallets use secure encryption systems. Make sure to follow the provided steps carefully when making a payment.
4. How long does shipping take?
Once your order is processed within 1 business day, shipping will take 2-6 days (Standar Shipping), 2-24 hours (Instant Shipping), 3-8 days (International Shipping). We partner with JNE, SiCepat, J&T, Paxel, Grab Express, Gosend for Local Shipping and RAYSPEED for International Shipping.
5. Can I track my order?
Of course! Once your order has been shipped, you will receive a tracking number via chat message from our Customer Service and also by email to the email address registered on our website.
6. Can I cancel or change my order?
You can cancel or change your order before it is processed. Please contact our Customer Service team immediately via WhatsApp chat for further assistance.
7. What should I do if I receive a damaged or incorrect product?
We sincerely apologize if this happens. Please contact our Customer Service team immediately via WhatsApp chat. We will assist you with the return or exchange process.
8. Is product return service available?
Yes, we accept product returns if you receive a damaged item, the wrong size, or a product that does not match your order. Please make sure to contact us within 7 days after receiving the product.
9. How do I confirm payment after a bank transfer?
Currently, our system automatically detects payments made via bank transfer. You don’t need to confirm manually. Once the payment is successful, your order will be processed accordingly.
10. Does Adorable Projects offer discount programs or promotions?
Yes, we often hold attractive discounts and promotions. Make sure to follow us on social media or subscribe to our newsletter to get the latest updates.